Entry Level - Bilingual Collections Representative

BLOOMINGTON, IL | FULL-TIME | $18.40/HOUR | NEW

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This is a fully trainable position!

Our Claims Recovery team is looking to fill an entry level Collections Representative position in our Bloomington, IL office. This position does not require insurance knowledge/experience - we will train you on everything you need to know. You will be part of a team that takes/places calls to reconcile insurance claims for our community. At Wilber, our entry-level Bilingual Collections Representatives are able to earn uncapped commissions and special benefit packages. Other perks include: Free breakfast three times a week, potential tuition reimbursement for continued educations, involvement opportunities in the community, 401K retirement plan, wellness programs and so much more!

Responsibilities:

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans to recover assets for clients
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date

Education:

  • High School diploma or GED required

Qualifications:

  • Spanish reading, writing, and speaking skills
  • Strong organization skills and precise attention to detail
  • Ability to deescalate conflict
  • Willing to learn new computer skills
  • Demonstrates initiative and good judgement
  • Work well in a fast-paced environment
  • Phone etiquette
  • Insurance knowledge is a plus
  • Professional and friendly behavior
  • Customer service or sales experience is appreciate


This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task. Apply now to join the Wilber family, one of the nation’s top and most innovative Subrogation Recovery law firms! Our workplace culture is exceptional, and the service provided to our clients and community is second to none.

Can you learn more about Wilber at https://wilbergroup.com/about

Thank you for the time you’ve spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue.