Our Subrogation Team is looking to fill an entry level collections role in our Bloomington , IL office. Training will consist of making outbound calls, receiving inbound calls and negotiating payment options. At Wilber, entry level collectors can earn between $36-68k per year including commissions.

About Wilber

Wilber is an industry leader in insurance recovery whose clients include the most recognizable insurance providers in the nation. We pride ourselves on our distinguished workplace culture, facilities, and the service we give to the Bloomington-Normal community. As a member of our recovery team, you will have direct and lasting impact on people’s lives, both close to home and afar. Through immersive and encouraging training, we will provide you guidance and supportive coaching on your route to personal and professional growth.

Daily duties
You will be trained to:

  • Receive/process payments via card & electronic check
  • Meet/exceed call counts and various metrics
  • Use macros and action codes to note files properly
  • Negotiate payment plan options
  • Provide clarity on filed claims and answer customer inquiries

Essential skills to build upon within role:

  • Computer proficiency
  • Flexible transitions between tasks
  • Accurate and efficient work practices
  • Provide, accept and apply feedback
  • Positive attitude towards teamwork and competition