Our Claims Recovery team is looking to fill Subrogation (Uninsured Motorist) collections positions in our Bloomington, IL location. Make outbound calls, find solutions, and recover assets for clients. Collectors on our recovery teams earn $32-75k per year including generous commissions and bonus incentives.

About Wilber

Wilber is an industry leader in insurance recovery whose clients include the most recognizable insurance providers in the nation. We pride ourselves on our distinguished workplace culture, facilities, and the service we give to the Bloomington-Normal community. As a member of our recovery team, you will have direct and lasting impact on people’s lives, both close to home and afar. Through immersive and encouraging training, we will provide you guidance and supportive coaching on your route to personal and professional growth.

You will learn how to:

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and /transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate payment plans for efficient recovery
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers


Requirements

  • Strong organization skills
  • Ability to deescalate conflict
  • Adaptable to change
  • Precise attention to detail
  • Demonstrates initiative and good judgement
  • Ability to switch gears on a moment’s notice and multitask
  • Team player with a positive attitude
  • Work well in a fast-paced environment
  • Computer proficiency
  • Insurance knowledge is a plus
  • Customer service or sales experience
  • Exemplary phone etiquette