"Great Place to Work" Certified

Position type: Full Time Type: Entry level
Relevant Experience: sales, customer service, call center, underwriting
Pay:
$16/hr starting + commission (Commission rates vary based on monthly goal obtainment)
Earn an extra $4,000-14,000 a year in commission ALONE!

We are looking for self-driven and competent individuals to join our Recovery team as a Collections Specialist! This is a tough job but the rewards strongly outweighs challenges and adversity faced in the role. As a collector, your main responsibility is to make outbound calls, find solutions, and recover assets for clients. All new hires will complete our in-depth training program to ensure success. Wilber provides comprehensive coaching and feedback sessions for its team members in order to improve Collection's skills and techniques.

Perks:

  • Full time employees receive full benefits (Medical, Vision & Dental) with Short/Long Term Disability
  • 401(k) w/ Company Match
  • PTO & Paid Holiday Leave
  • and much more


Wilber is the leading insurance recovery law firm in the US partnering with some of the most recognized insurance providers nationwide. Our workplace culture is exceptional, and the service provided to our clients and community is second to none. This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task.
Visit https://wilbergroup.com/about/ to learn more!

Responsibilities:

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and /transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans as needed
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date

Education

  • High school diploma or GED equivalent

Requirements

  • Strong organization skills
  • Ability to deescalate conflict
  • Adaptable to change
  • Precise attention to detail
  • Demonstrates initiative and good judgement
  • Ability to switch gears on a moment’s notice and multitask
  • Team player with a positive attitude
  • Work well in a fast-paced environment
  • Computer proficiency
  • Insurance knowledge is a plus
  • Customer service or sales experience
  • Exemplary phone etiquette