Claims recovery- Collector

We are looking for self-driven and competent individuals to join our Recovery team as a Collections Specialist! As a collector, your main responsibility is to make outbound calls, find solutions, and recover assets for clients. This is an entry level position which all collectors (experienced or not) will start when joining the Wilber team. You should expect to spend a good amount of time being guided and trained by a supervisor and a mentor. Will be regularly monitored and audited to assure proper training in the company policy and work standards.

At Wilber, Subrogation Specialist start off at $16 per hour ($17 if bilingual) including generous commissions and bonus incentives.
Full benefits, Paid time off, and 401(k) match opportunity is available for all full-time employees.
This position requires a person with attention to detail and a professional, friendly behavior. Must be assertive, organized, energetic, and able to multi-task.

About Wilber
Wilber is an industry leader in insurance recovery whose clients include the most recognizable insurance providers in the nation. We pride ourselves on our distinguished workplace culture, facilities, and the service we give to the Bloomington-Normal community. As a member of our recovery team, you will have direct and lasting impact on people’s lives, both close to home and afar. Through immersive and encouraging training, we will provide you guidance and supportive coaching on your route to personal and professional growth.

Responsibilities:

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and /transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans as needed
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date

Education

  • High school diploma or GED equivalent

Requirements

  • Strong organization skills
  • Ability to deescalate conflict
  • Adaptable to change
  • Precise attention to detail
  • Demonstrates initiative and good judgement
  • Ability to switch gears on a moment’s notice and multitask
  • Team player with a positive attitude
  • Work well in a fast-paced environment
  • Computer proficiency
  • Insurance knowledge is a plus
  • Customer service or sales experience
  • Exemplary phone etiquette