"Great Place to Work" Certified

Position Type
: Full Time
: Entry Level
Relevant Skills
: Ability to read, write, and speak Spanish, communication, office experience, teamwork skills
: $18.40/hr starting + commissions (No Commissions Cap!)

¿Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros! Our Insurance Recovery Team is looking to fill a Bilingual Insurance Claim Recovery Representative position in our Bloomington, IL office. You will be part of a team that takes/places calls to reconcile insurance claims for our community. This position does not require insurance knowledge/experience - we will train you on everything you need to know, from working in a call center to insurance coverage and liability. Join one of the nation's top and most innovative Subrogation Recovery Law Firms!


  • Full time employees receive full benefits (Medical, Vision, & Dental) with Short/Long Term Disability
  • 401(k) with company match
  • PTO & Paid Holiday Leave
  • And much more!

Wilber is the leading insurance recovery law firm in the US partnering with some of the most recognized insurance providers nationwide. Our workplace culture is exceptional, and the service provided to our clients and community is second to none. This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task.

Visit https://wilbergroup.com/about/ to learn more!

What you will learn in this role:

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans to recover assets for clients
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date


  • High School diploma or GED required


  • Spanish reading, writing, and speaking skills
  • Strong organization skills and precise attention to detail
  • Ability to deescalate conflict
  • Willing to learn new computer skills
  • Demonstrates initiative and good judgement
  • Work well in a fast-paced environment
  • Phone etiquette
  • Insurance knowledge is a plus
  • Professional and friendly behavior
  • Customer service or sales experience is appreciated